Get in touch

Ways to get help

Our team offers practical guidance on account matters and using MzansiAI. Assistance is available Monday to Friday during South African business hours, with enquiries handled according to their priority. We can commonly assist with the following:

• Creating or verifying an account, including standard profile settings and risk preferences
• Navigating the platform or app, with help available for technical difficulties
• Deposits, withdrawals, expected processing times and payment options available in South Africa
• Platform functions, trading methods, AI-supported algorithms and the trading tools on offer
• Comments, recommendations and practical suggestions for enhancing the platform
• Additional assistance, including general enquiries and specific requirements

Reach our team

We aim to keep your MzansiAI experience clear, practical and simple to use. Our approach is built around transparent communication, helpful guidance and straightforward assistance. Subject to availability, you can reach us via the form, email or telephone. Protecting your information and supporting confident use of the service are central to our work.

Email:

Address: 1 Sandton Drive, Sandton, Johannesburg, South Africa

Submit your enquiry

Use the secure contact form below and provide the requested details so we can understand your enquiry and route it to the right team. Replies usually arrive within 24 business hours, though some requests may be answered sooner. For urgent technical support, live chat is available Monday to Friday, 09:00–18:00 South African time.

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