Privacy Notice

MzansiAI treats the responsible handling of your personal information as an essential duty. We explain openly what data we collect, the reasons for using it, how long it is retained and how it is safeguarded, in line with applicable law, including the Protection of Personal Information Act (POPIA) where relevant.

1. Responsible party

Where privacy law designates a responsible party, your personal information is handled by the website operator and the MzansiAI platform. Contact information and further details appear in this site's legal notices. Privacy queries may also be directed to our data protection officer.

2. Information we collect

We collect and use the information reasonably necessary to operate the service, meet legal duties and protect the platform. This may include:

  • Identity information: your given name, family name and birth date, used to verify your identity and age.
  • Contact information: your email, optional telephone number, country of residence and, where relevant, home or postal address.
  • Account and payment information: payment credentials, deposits, withdrawals and records of transactions.
  • Technical and activity information: IP address, browser and device details, sign-in times and connection records.
  • Verification material: identity documents, proof of address and other records needed for KYC/AML procedures when legally applicable.

We normally do not seek special categories of personal information, including health details or religious beliefs, unless a legal obligation applies or you have expressly authorised its collection.

3. Where information comes from

Information reaches us through a number of protected channels:

  • Information you submit: for instance, when registering an account, changing your profile, completing verification or sending an enquiry through a form.
  • Information gathered automatically: including cookies, server records, usage measurements and technical device data produced during platform use.
  • Information received from other organisations: such as payment services processing deposits or withdrawals, KYC/AML screening providers and social sign-in services where you have approved access.

4. Why we process information

Personal information is handled for defined, lawful and clearly explained purposes only:

  • Creating, administering and maintaining your account, as well as providing the platform's functions.
  • Managing and protecting payment activity, including deposits and withdrawals.
  • Responding to support requests and offering help connected with your enquiry.
  • Meeting legal and regulatory duties, including KYC, AML and tax-related requirements.
  • Protecting information and detecting fraud, misuse or attempted access without permission.
  • Understanding how the service is used and making platform enhancements.
  • Sending marketing or service communications only when you have expressly chosen to receive them.

5. Processing justifications

  • To perform our agreement with you or take steps you request before entering into an agreement.
  • To satisfy statutory obligations, including controls designed to prevent money laundering.
  • To support legitimate operational interests, such as platform reliability, security and ongoing availability.
  • With your informed consent, including for promotional communications or optional features.

6. When information is disclosed

Information is disclosed only when necessary and to selected service providers we have assessed:

  • Banks and payment institutions involved in handling deposits and withdrawals.
  • Experienced service providers carrying out KYC and AML verification.
  • Hosting, technology and cloud providers working under suitable data-processing terms.
  • Analytics and security vendors that use anonymised or pseudonymised information where reasonably practicable.
  • Professional advisers, such as legal or tax specialists, when their input is required for compliance.
  • Courts and public authorities where disclosure is required by law or needed to establish, exercise or defend legal claims.

We do not sell your personal information or disclose it to other organisations for their own independent commercial purposes.

7. Transfers across borders

Some providers, including hosting and analytics suppliers, may operate beyond South Africa. Where this occurs, we use safeguards required by applicable privacy rules, such as contractual protections, binding corporate rules or recognised adequacy arrangements, to preserve an appropriate level of protection.

8. Information security controls

We use organisational and technical controls to help protect your personal information:

  • Protected data transfers using up-to-date protocols, including TLS 1.3 or later.
  • Robust encryption for sensitive information stored in our environments, including AES-256 where suitable.
  • Routine security assessments, penetration testing and reviews conducted by independent experts.
  • Ongoing monitoring aimed at identifying unusual behaviour and attempted intrusions.
  • Access controls based on job roles, limiting systems to approved personnel.
  • Client funds maintained separately through appropriately regulated financial partners.

Every digital service carries some security risk, and no system can remove it entirely. Our controls are designed to reduce the probability and potential consequences of threats as far as reasonably possible.

9. How long we retain information

We keep personal information only for the purpose for which it is needed or for the period imposed by applicable law:

  • While your account remains open and our contractual relationship is ongoing.
  • After closure, for the timeframe prescribed by law, which may be 5–10 years for tax or regulatory records.
  • Where consent supports the processing, including marketing, until you revoke that consent.

When information is no longer required, we securely remove it or transform it into anonymised information.

10. Rights relating to personal information

Subject to the circumstances and applicable law, individuals may exercise several rights concerning their personal information, including the right to:

  • Ask whether we hold personal information relating to you.
  • Ask us to correct inaccurate information or complete details that are missing.
  • Ask for deletion where no lawful basis remains for retaining the information.
  • Ask us to limit processing where this is permitted by law.
  • Receive applicable information in a structured, commonly used and machine-readable format.
  • Revoke consent at any point for processing carried out after the revocation.
  • Submit a complaint to South Africa's Information Regulator or another appropriate privacy authority.

11. Cookies and related tools

Cookies and related technologies help the website operate, indicate how visitors use it and inform service development. We use essential cookies when required; analytics and advertising cookies are enabled only after permission is given. Further details appear in our separate cookie notice.

12. Updates to this notice

We may update this notice from time to time to reflect legal developments, regulatory guidance or platform changes. The latest version will be posted on the website, and material updates may be communicated by email or within the platform.

13. Privacy assistance and contact

For privacy questions, concerns about this notice or requests to exercise your rights, email $site_gmail or submit the website contact form. Our data protection officer will assess your message and reply within a reasonable period.

By accessing or using MzansiAI, you confirm that you have reviewed this privacy notice and accept its provisions.